Switchboard and Telephone Etiquette Training

Our company provides training to your personnel on how to properly answer the telephone, put calls on hold, respond to questions, disconnect from calls etc. In today's environment answering calls professionally, efficiently, and pleasantly is a dying art, and yet the person or persons that answer your telephones are the window to your company and a bad first impression may cost you a sale.

Telephone Market Research

Are you curious as to what your customers think of your service? Are you wondering why your sales have decreased? Are you sure that your sales people are doing their jobs, but their numbers arenít reflecting that? Our company will do a customized market study, of your customers, tailored to the questions you want answered to make your company more effective.